TERMS & CONDITIONS

delivery

Please ensure that your delivery address is correct. All our works of art are sent by Royal Mail and this is included in our pricing for prints. Delivery to UK addresses is 2-3 days after dispatch. For international delivery, please allow 3-4 working days via Air Mail. For peace of mind, a tracking service for both is included. 

Pump House Publishing limited cannot be held responsible in the unlikelihood of any delays incurred by the delivery service or any other  beyond our control.

returns

All our art works are dispatched in perfect condition, rolled in a non-collapsable postal tube. Should your order arrive damaged please get in touch via our Contact page. Returns are accepted within 14 days of your order delivery date. We will replace the damaged goods on receipt of the returned damaged item together with the exterior packaging (sent to us at your own cost with certificate of posting).

If products are ‘lost in transit’ we will replace as long as proof of postage can be shown.

privacy

Our terms and conditions are constituted to give you the maximum security and protection when purchasing art work through our dedicated company, Pump House Publishing Limited. 

We are committed to ensuring that your privacy is totally protected.

Information you share with us by which you can be identified when using our website will only and solely be used in accordance with our privacy statement.

Please read our Privacy Policy in full.

orders

After placing an order, you will receive an email confirming your order number. 

Please check your order and correct any errors immediately by contacting us. Once the order is submitted for printing we will be unable to make any changes. Your satisfaction is paramount to us.

payment

Payment for all orders must be made on the checkout page.

We accept payment via PayPal or most major credit and debit cards.

Should there be any issue regarding the payment procedure, we will contact you immediately. 

dispatch

Each art order is bespoke and allocated individually to you before dispatch.

Please allow 5-7 working days for the order to be printed and dispatched as per our production timeline in order to deliver you a product of the highest degree of quality.